Gaming Should Always Feel Like Fun
At apiso, responsible gaming isn't a footnote — it's built into everything we do. We provide Filipino players with the tools, information, and support needed to stay in control and enjoy the platform safely.
apiso's Responsible Gaming Promise
We believe entertainment should never come at the cost of your wellbeing, your family, or your finances.
At apiso, we take our role as a licensed online gaming platform seriously. Responsible gaming isn't just a regulatory checkbox for us — it's a genuine commitment to every Filipino player who chooses to spend their time and money on our platform. We operate under the PAGCOR regulatory framework, which sets clear standards for player protection, fair play, and operator accountability.
We understand that for the vast majority of our players, gaming on apiso is exactly what it should be: a form of entertainment, a way to unwind after a long week in Makati or Cebu, a bit of excitement on a Friday night. Our slots, live casino games, bingo rooms, and virtual sports are designed to be fun and engaging — and we want to keep it that way for everyone.
But we also know that for some players, gaming can become more than just entertainment. Problem gambling is a real issue that affects individuals and families across the Philippines and around the world. That's why apiso provides a full suite of responsible gaming tools — including deposit limits, session time controls, reality checks, cooling-off periods, and self-exclusion — all accessible directly from your account settings at no cost.
Our platform is strictly for players who are 21 years of age or older, in compliance with Philippine gambling regulations. We conduct age verification during registration and reserve the right to request additional documentation at any time to confirm a player's identity and eligibility. If you are under 21, please do not attempt to register or use the apiso platform.
If you feel that gaming is no longer fun and has started to negatively impact your daily life, relationships, or finances, we strongly encourage you to use our self-exclusion tools immediately and to reach out for professional support. apiso will never pressure you to continue playing, and our support team is trained to handle these situations with care and discretion.
PAGCOR-Aligned Player Protection
apiso operates within the PAGCOR regulatory framework and adheres to its responsible gaming guidelines, including mandatory player protection tools, age verification requirements, and self-exclusion mechanisms.
Warning Signs of Problem Gambling
Recognizing the early warning signs is the first and most important step. If several of these apply to you or someone you know, it may be time to seek help.
Chasing Losses
Betting more money to recover previous losses, or feeling compelled to "win back" what was lost rather than stopping and accepting the result.
Losing Track of Time
Spending significantly more time gaming than originally intended, or gaming for hours without realizing how much time has passed.
Neglecting Responsibilities
Letting work, family obligations, or personal relationships suffer because of gaming — missing important events or deadlines because you were playing.
Hiding Your Gaming
Lying to family members or friends about how much time or money you spend on gaming, or feeling the need to keep your gaming habits secret.
Gaming Beyond Your Means
Spending money on gaming that is needed for rent, food, bills, or other essential expenses — or borrowing money specifically to fund gaming activity.
Irritability When Not Playing
Feeling restless, anxious, or irritable when unable to game, or using gaming as a way to escape stress, anxiety, depression, or personal problems.
Stay in Control With apiso's Tools
Every tool below is available free of charge to all registered apiso players. Access them anytime from your account settings — no waiting period, no fees.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, deposits are automatically blocked until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Session Time Limits
Define how long a single gaming session can last. When your limit is reached, you will be automatically logged out regardless of game state. This is one of the most effective tools for preventing excessive play in a single sitting.
Reality Checks
Receive periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session. Reality checks help you stay aware of your activity and make conscious decisions about continuing.
Cooling-Off Period
Take a short break from gaming by activating a cooling-off period of 1 day, 7 days, 30 days, or 90 days. During this time your account remains open but all gaming and deposit functions are suspended until the period ends.
Self-Exclusion
Permanently or temporarily exclude yourself from the apiso platform. Self-exclusion can be set for 6 months, 1 year, 2 years, 3 years, or permanently. During exclusion, your account is fully suspended and no deposits or gameplay are permitted.
Loss Limits
Cap the total amount you can lose over a defined period. If your net losses reach the limit, gaming is automatically suspended for the remainder of the period. This prevents runaway loss sessions and helps maintain healthy bankroll discipline.
Honest Questions to Ask Yourself
If you answer "yes" to three or more of the following questions, we encourage you to consider using our responsible gaming tools or seeking support from a qualified counselor.
This Is Not a Clinical Diagnosis
This self-assessment is a general awareness tool only. If you are concerned about your gambling behavior, please contact a professional counseling service or reach out to our support team at [email protected] for guidance.
Do you find yourself gambling with money that was set aside for household expenses, bills, or essential needs?
Have you tried to reduce or stop gambling but found it difficult or impossible to follow through?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you lied to family members, friends, or your employer about the amount of time or money you spend on gambling?
Do you often return to gambling the next day trying to win back money you lost — commonly known as "chasing losses"?
Has gambling caused significant problems in your relationships, work performance, or financial situation in the past year?
Do you use gambling as a way to escape from stress, personal problems, feelings of depression, or anxiety?
Age Verification at apiso
Protecting minors from gambling is a non-negotiable priority. Here's how apiso enforces the 21+ requirement at every stage of the player journey.
Date of Birth at Registration
Every new player must enter their date of birth during registration. Players under 21 are blocked from completing the sign-up process.
Government ID Verification
KYC verification requires a valid Philippine government-issued ID (PhilSys, passport, driver's license, or UMID) confirming the player's age.
Liveness Check
Players submit a selfie matched against their ID photo to confirm that the account holder and document owner are the same person.
Immediate Account Suspension
If a player is found to be under 21 at any stage, their account is immediately suspended, all funds are frozen, and the case is referred to PAGCOR.
If you believe a minor has registered on the apiso platform, please notify us immediately at [email protected].
How to Self-Exclude on apiso
Self-exclusion is the strongest player protection tool available. Follow these steps to activate it on your account. The process takes less than two minutes.
Log In to Your apiso Account
Visit the apiso platform and log in using your registered email address and password. Make sure you are on the correct apiso.net domain.
Go to Account Settings
Click your account icon in the top-right corner and navigate to Account Settings, then select the "Responsible Gaming" tab.
Select "Self-Exclusion"
Choose the Self-Exclusion option and select your preferred duration: 6 months, 1 year, 2 years, 3 years, or permanent exclusion.
Confirm Your Request
Read the confirmation notice carefully and confirm your self-exclusion. You will receive an email confirmation within minutes. The exclusion takes effect immediately.
Need Help? Contact Support
If you have difficulty activating self-exclusion yourself, contact our support team at [email protected] and we will process it for you immediately, no questions asked.
Self-Exclusion Duration Options
Important: Exclusion Is Binding
Once self-exclusion is activated, it cannot be reversed before the selected period ends. Permanent exclusion cannot be reversed under any circumstances. apiso will not accept requests to reinstate accounts during an active exclusion period.
What Happens During Exclusion
Your account is fully suspended. You cannot log in, deposit, withdraw, or play any games. Any pending bonuses are forfeited. Your account balance remains available for withdrawal after the exclusion period ends via support request.
Where to Get Help
If you or someone you care about needs support, the following resources are available. Seeking help is a sign of strength — not weakness.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation publishes responsible gaming guidelines and maintains a national self-exclusion registry for all PAGCOR-licensed operators in the Philippines.
PAGCOR OfficialNational Center for Mental Health
The NCMH in Mandaluyong City provides mental health and behavioral counseling services including support for compulsive gambling and addiction. Their crisis hotline is available to Filipino residents nationwide.
Mental Health SupportDOH Mental Health Hotline
The Department of Health operates a 24/7 mental health and wellness hotline for Filipinos in crisis. This service is confidential, free of charge, and staffed by trained mental health professionals.
24/7 HotlineGamblers Anonymous Philippines
A fellowship of men and women who share their experience, strength, and hope to help each other recover from compulsive gambling. Meetings are held regularly in Metro Manila, Cebu, Davao, and other Philippine cities.
Peer Supportapiso Player Support
Our support team is trained in responsible gaming and player wellbeing. Contact us at [email protected] if you need help activating limits, processing self-exclusion, or just need someone to talk to about your gaming habits.
apiso SupportFamily & Friends Support
If you are concerned about a family member's gambling habits, Gam-Anon Philippines offers support groups specifically for the families and loved ones of compulsive gamblers in the Philippines.
Family SupportPlay Smart. Stay in Control.
apiso gives every Filipino player the tools to keep gaming fun and within healthy boundaries. Explore our platform responsibly — 500+ games, live casino, bingo, and more. Must be 21 years or older. PAGCOR regulated.